Shipping policy

Processing Time

All orders are processed within 1– 2 business days. Please note that we do not process or ship orders on weekends or holidays.

Each order includes a tracking number so you can monitor its progress.

Shipping Time

Currently, we offer standard free shipping with an estimated delivery time of 6–9 business days for all orders.

Note

Occasional delivery delays may occur due to factors beyond our control, such as unforeseen circumstances, carrier issues, international customs procedures, or address inaccuracies. If you experience a delay, please contact our customer support team. We are committed to providing updates and assisting you throughout the process.

Order Cancellation and Modification

Customers have a 24-hour window from the time of purchase to request order modifications or cancellations. If changes are needed, please promptly contact our customer support at support@modacrest.com, and we'll do our best to accommodate your request within this timeframe. After the 24-hour period, orders may have already been processed and shipped, making modifications impossible. Modacrest does not take responsibility for lost packages due to incorrect addresses. Thank you for your understanding.

International Shipping

Unfortunately, Modacrest currently ships only within [Your Country/Region]. We do not offer international shipping services at this time. We apologize for any inconvenience.

Tracking Your Order

Once your order has been processed and shipped, you will receive an email notification with tracking information. If you haven't received it, please contact us at support@modacrest.com, and we'll provide you with the tracking details.

Tracking Shows Order Was Delivered But Not Received?

If the tracking shows that your order was delivered but you haven't received it, please follow these steps:

  • Check with neighbors or household members in case it was delivered to them by mistake.
  • Verify the shipping address on your order confirmation email for accuracy.
  • Contact the carrier directly to inquire about the delivery status and request proof of non-delivery.
  • Send us the proof of non-delivery so that we can promptly assist you.

For any questions or order inquiries, please contact our customer service department through our contact page.